In 2020, the brand new CFPB obtained 1054 complaints against SPS. SPS rated Amount thirty-six one of most of the economic businesses for complaints.

Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # s. Then they said I wasn’t reporting workman s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.

Ailment Details:

Complete Grievance:The loan team refuses to mail me personally my personal comments when you look at the a beneficial quick styles. I didn’t receive my personal declaration until https://paydayloancolorado.net/lynn/ 5 days in advance of my personal commission flow from.

Complaint Info:

Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their forbearance program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.

Criticism Information:

Complete Problem:In my own bankruptcy proceeding in 2011 my personal debt is never ever reaffirmed from the my personal bank back at my financial from the my personal financial XXXX XXXX just who then transmitted so it loan so you’re able to SPS Servicing using this type of step nothing from my fee records are become registered to my household financing for the past 7 ages most lenders you should never even accept myself as it doesnt reveal that I really possess a property mortgage Ergo it has got managed to get impossible for me so you can refinance or get a different type of loan with a lower life expectancy focus speed except that the main one that is getting provided by my personal servicing providers at this time ergo i am in the in a position to access my personal equity this has been going on for many years

Team effect:

We reached which complaint regarding the societal archives of Individual Economic Safety Agency (CFPB). You could file your complaint into CFPB here.

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